Frequently Asked Questions

1. Where are you based?

We are proudly based in Bangalore, India. All orders are carefully packed and dispatched from our design studio here.

2. Are your sarees ready to ship or made-to-order?

All our sarees are ready to be dispatched unless stated otherwise. Once your order is placed, our team begins processing it promptly to ensure quick delivery.

3. How long does delivery take?

Delivery timeline is approximately 7-10 business days. Though the timeline may vary depending upon the delivery location.

4. Do you accept returns or exchanges?

We accept returns, exchanges, or refunds only if:

• • The item is damaged upon delivery

• • The product is defective

• • You received a wrong item

To ensure a fair and transparent resolution, Without the unboxing video and photos, we unfortunately cannot process any return, exchange, or refund request.

• No Refund Policy for Minor or Non-Critical Issues

  • Change of mind after purchase

  • Color variations due to screen resolutions, photography lighting, or indoor vs. natural light

  • Minor thread pulls or loose threads — common in handwoven or intricately stitched garments

  • Small marks or weaving irregularities that are inherent to artisanal or handcrafted fabrics

  • Fabric texture, thickness, or drape preferences

  • Slight differences in motifs, print alignment, or embroidery detailing — especially for hand-done work

  • Late delivery due to courier delays (once shipped, we rely on third-party delivery services)

  • Customer-selected wrong product or accidental orders

To raise a claim, you must email us within 48 hours of delivery with a complete unboxing video and clear photographs showing the issue.
Please refer to our full Refund & Cancellation Policy for details.

5.  Can I cancel my order after placing it?

Cancellations are only accepted within 3 hours of placing your order.
As our sarees are ready for dispatch, we begin processing them immediately to avoid delays. After 3 hours, cancellation is no longer possible. Please refer to Refund & Cancellation Policy for details.

6. Can I request a video call to view the sarees?

Absolutely! We offer a video consultation service on request so you can view fabrics, colors, and details live before you buy.
To book a session, send us a message on Instagram @chitraka_boutique or email [your email].

7. What payment methods are accepted?

We accept:

• • UPI (Google Pay, PhonePe, etc.)

• • Credit/Debit Cards

• • Net Banking

International payments may be accommodated on request — just get in touch before ordering.

8. Do you offer saree blouse stitching or customizations?

Currently, we do not offer blouse stitching or customisations. However, we are working on adding these services soon — stay tuned!

9. Will the saree look exactly like the photo?

We try our best to photograph every saree in natural light to reflect its true color and texture.
However, minor variations may occur due to lighting, screen settings, or fabric reflections. We appreciate your understanding. Also, video consultation service is available on request.

10. How do I care for my saree?

To maintain your saree’s beauty and longevity:

• • Dry clean only
  • Use saree Pins instead of safety pins o prevent stretching or tearing of delicate saree fabrics

• • Store in a muslin cloth, away from moisture or direct sunlight

• • Avoid hanging heavy sarees long-term to prevent fabric stress

11. Still have questions?

We’re always here to help!
Feel free to reach out:

📩 Email: [your email]
📱 Instagram: @chitraka_boutique
📞 Video Call Appointments: Available on request