Frequently Asked Questions (FAQ)
About us & Our Products
Q: Do you have an offline store? How to shop from you?
A: We do not have an offline store yet. “Chitraka By Sattama” sarees are only sold via:
• Official Website (chitrakabysattama.com)
• Official Instagram Page (@chitraka_boutique)
• Business WhatsApp (Link in Instagram Bio)
We do not sell our products outside these above-mentioned official channels. Any other pages, profiles, or individuals claiming to sell our products are fraudulent. To avoid any fraudulent activity, please shop only through our verified accounts. If you’re ever unsure, feel free to reach out to us directly to confirm.
Q: Will the actual product look exactly like the photos?
A: We try to represent every product as accurately as possible. However, slight colour variations may occur due to lighting, photography, or screen settings. Minor differences in weave, print, or embellishments are normal and not considered defects.
Q: Do your sarees come with blouse pieces?
A: Most of our sarees come with unstitched blouse piece unless otherwise mentioned in the product description.
Orders & Payments
Q: How do I place an order?
A: Simply browse our website, select your favourite saree, and click “Add to Cart.” Follow the checkout process by filling in your details and completing the full payment. For any further assistance, feel free to reach out to us via Instagram DM or WhatsApp.
Q: What payment methods do you accept?
A: We accept payments via secure UPI method.
Q: Can I cancel or modify my order?
A: No, we follow a strict no-cancellation policy. Once an order is placed, it cannot be canceled or modified.
Q: Do you have COD (Cash On Delivery) facility?
A: We do not accept COD. We take prepaid orders only.
Shipping & Delivery
Q: Do you ship internationally?
A: For international shipping, please reach out to us via WhatsApp.
Q: When will my order be shipped?
A: Orders are usually dispatched within 2–3 working days. Usual delivery timeline is 7–10 working days, depending upon your location.
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking link via email/WhatsApp/Instagram DM. You can use it to monitor the delivery status.
Returns, Refunds & Exchanges
Q: What is your return policy?
A: We do not offer refund/returns/exchange for reasons like change of mind, minor colour, fabric or embellishment issues. For detailed overview please visit our Refund, Return & Exchange Policy.
Q: What qualifies for a refund or exchange?
A: We only offer refunds or exchanges in the case of MAJOR DEFECT:
– Wrong product received
– Major damage (large tear/hole, missing embellishment, major colour differences)
To raise a complaint, you must email us at teamchitraka@gmail.com with:
• Clear photos of the issue
• An unedited, uncut unboxing video showing the product issue
• Any complaints must be raised within 24 hours of receiving your parcel via email
Valid cases will be handled with a refund, replacement, or partial refund, depending on the situation.
Q: What if I raise a complaint on Instagram or WhatsApp?
A: Complaints raised via Instagram DM or WhatsApp will not be entertained. These channels are reserved only for Product inquiries, Delivery & shipping updates, Order tracking, Styling & customisation requests.
To raise a formal complaint, you must email us at teamchitraka@gmail.com with valid proof (photo + unedited unboxing video).
This ensures a documented and formal resolution process for your order.
For detailed overview please visit [link to policy page].
Still Have Questions?
If you didn’t find your answer here, feel free to email us at teamchitraka@gmail.com