Chitraka by Sattama – Refund, Cancellation & Exchange Policy

We want every part of your shopping experience to be smooth, transparent, and fair. Please take a moment to understand how we handle imperfections, returns, cancellations, and communication.

💫 Minor Imperfections:

Delicate & woven fabrics may have tiny thread pulls, slight sequin or bead misalignment, or minor fabric irregularities or may develop slight wrinkles during shipping. These are normal and do not affect the overall look or wearability of your saree, and DO NOT QUALIFY FOR A REFUND/REPLACEMENT/EXCHANGE. .

💫 Refunds & Exchanges:

We consider refund or exchange only for MAJOR DEFECTS (like large tears, missing embellishments, major colour issues) or if you receive the wrong product. Refunds or exchanges will be reviewed case-by-case and offered as a full refund, partial refund, or exchange, depending on the issue.

💫 How to Request a Refund or Exchange

For any MAJOR DEFECTS or concerns, kindly write to us at our official Email address: teamchitraka@gmail.com with valid proof (photos and unedited uncut unboxing video of the product) within 24 hours of receiving your parcel. This ensures a documented and formal resolution process for your order. Valid cases will be handled with a refund, exchange, or partial refund, depending on the situation. Complaints will be acknowledged and reviewed within 24–48 hours.

Email us at: teamchitraka@gmail.com
Include:
• Clear photos showing the problem
• An unedited, uncut unboxing video showing the product being opened and the defect

This step ensures full transparency and helps us resolve the issue fairly. We will respond within 24–48 hours after reviewing the details.

*** Please Note ***
WE  DO  NOT  ACCEPT  COMPLAINTS  VIA  INSTAGRAM  DM  OR  WHATSAPP
These platforms are only for: Product inquiries, Delivery & shipping updates, Order tracking, Styling & customisation requests.

All refund and exchange concerns must be sent via email only to be eligible for review.

💫 Cancellation Policy

We follow a strict NO-CANCELLATION policy.
Once your order is confirmed, it cannot be cancelled or changed under any circumstances. This helps us manage production and fulfil orders efficiently.

💫 Our Promise to You

Your satisfaction matters, and we take care to maintain trust and quality in every saree. Thank you for supporting our business that are made with passion, patience, and love. ✨