Terms & Conditions

Effective Date: 25-Dec-2025

Welcome to Chitraka by Sattama. By visiting or shopping from our website, you agree to the Terms & Conditions outlined below. Please read them carefully before using our services.

Use of Our Website

By accessing or purchasing from our website, you agree to the following:
– You are 18 years or older, or using the site with guardian supervision
– You will not misuse our site, content, or services in any unlawful or unauthorized manner

We reserve the right to limit or refuse service, cancel orders, or suspend accounts at our discretion.

Product Description & Authenticity

We aim to provide clear, accurate descriptions and visuals of every product. Please note:
– Slight variations in colour may occur due to screen settings or lighting during photography
– Some sarees are made with delicate woven materials, which may naturally include mild irregularities, like thread pulls or minor bead shifts—these are not considered defects

Pricing & Payments

Prices are displayed in INR and are subject to change without notice.
We accept secure payments via UPI.
An order is considered confirmed only after full payment is successfully received.

Shipping & Delivery

Delivery typically takes 7-10 working days depending on your location. Tracking details will be provided upon dispatch. While we aim for timely delivery, we are not responsible for delays caused by third-party logistics partners.

For express delivery and international shipping please contact us via Whatsapp

Refunds, Cancellations & Exchanges

Please refer to our full Refund, Cancellation & Exchange Policy (Click here to read)

In summary:
– Refunds/exchanges are only applicable in cases of major damage, wrong product, or serious defects
– Minor imperfections due to fabric nature or embellishments, do not qualify for refund/replacement
– Requests must be submitted via email with valid proof (photos + unedited unboxing video)
– No cancellations after order placement

Intellectual Property

All website content—including product images, designs, text, graphics, and logos—is the property of Chitraka By Sattama and protected under intellectual property laws.
Any reproduction or use without written permission is prohibited.

Privacy Policy

We value your privacy. Any information collected (such as name, address, contact details) is used only to process orders, provide service updates, and improve your shopping experience.
Read our full Privacy Policy for more details.

Limitation of Liability

We are not liable for:
– Delays in shipping caused by courier companies
– Slight product variations due to screen/display differences
– Any indirect or incidental damages resulting from the use of our website or products

Our total liability is limited to the cost of the item purchased.

Governing Law

These Terms & Conditions are governed by the laws of India/Karnataka, and any disputes shall be resolved under its jurisdiction.

Changes to Terms

We reserve the right to update these Terms at any time. Changes will take effect immediately upon being posted on this page. Continued use of the website means you accept those changes.

Contact Us

For questions or support, please contact us at:
teamchitraka@gmail.com